DELIVERY IS FREE when you purchase $50 or more
Terms and Conditions
Welcome to the website of the Val Notre-Dame Abbey store (www.abbayevalnotredame.ca). By navigating on this website, you accept the following terms and conditions of use. Should this not be your intention, we ask you to leave the site.
The website of the Val Notre-Dame Abbey store and all the contents it publishes or gives access to (text, images and other media) are protected by copyright. It is forbidden to adapt, use or publish content, unless you have obtained prior permission by the owners.
Disclaimer of liability
The Val Notre-Dame Abbey store does not guarantee the accuracy, pertinence or reliability of the contents of its website and is not responsible for any mistakes or omissions it may contain. The information posted on this website can in no way be interpreted as a legal opinion. The Val Notre-Dame Abbey store cannot be held liable for the way in which contents have been used without its permission.
The Val Notre-Dame Abbey store ensures that your personal information is protected, as prescribed by provincial and federal laws on privacy protection.
The personal information collected by the Val Notre-Dame Abbey store is only used by the store. The store will not use or disclose personal information for purposes other than those for which it was collected, unless the store has obtained your consent to use it for another purpose.
Signing in with your e-mail address and obtaining a password
During your first visit on the site, you will be asked to enter your e-mail address when you add the first product to your cart. Once this is done, we will immediately send you a password to this e-mail address to complete the process required to open your account.
Your session will remain open for your following visit, unless you have configured your cookie file differently. Should this be the case, you will simply need to open a new session in your account.
By supplying your e-mail address to the Val Notre-Dame Abbey store, you accept that we contact you in order to send you the products ordered or the information requested or send you information that is likely to interest you. Please notify us if you no longer wish to receive information from us and we will withdraw your personal information from our database.
Online store policy
The Val Notre-Dame Abbey store accepts the following payment methods:
For payments by cheque, please note that your products will be shipped to you once we have received your cheque.
Transport and handling fees
All orders are sent by regular mail. If your order is urgent, please contact us for special rates. Fees are based on the order’s weight and destination.
As for taxes, the QST applies to residents of Quebec only and the GST applies throughout Canada. Taxes are adjusted automatically for all other Canadian provinces.
Shipments to the United States: Please add CAN$30.00 per order.
All other destinations: Please contact us for shipping and handling fees.
NO FOOD PRODUCT WILL BE SHIPPED OUTSIDE CANADA.
Val Notre-Dame Abbey – Return and Refund Policy
Thanks for shopping at www.abbayevalnotredame.ca.
If you are not entirely satisfied with your purchase, we’re here to help.
You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, the purchased item must be unused and in the same condition that you received it. Your item must be in the original packaging.
You will need to provide the receipt or proof of purchase.
Upon receiving your item, we will inspect it and notify you that we have received your returned item. Once inspected, we will immediately notify you on the status of your refund.
Once your return is approved, we will refund the purchase to the original method of payment. Note that the credit refund can take a certain amount of days because of your card issuer’s policies.
The shipping costs for returning your item are the customer’s responsibility and are non¬refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions on how to return your item to the Val Notre-Dame Abbey, please contact us.